Shipping Policy

Tessa Site ships only to physical addresses within the fifty United States. We cannot send orders to international destinations, freight forwarders, or territories outside the standard domestic carrier network.

Orders are packed within one business day after payment is confirmed, excluding Saturdays, Sundays, and federal holidays. A confirmation email follows once the warehouse team has released the parcel to the carrier.

Orders placed after the daily cut-off begin processing on the next business day. If an item in your order needs a stock check, support will contact you before packing begins.

Standard transit takes three to five business days after the first carrier scan. Delivery time starts then, not when the order is placed or when payment clears.

Weekends and federal holidays do not count as business days. Remote areas may require additional transit time because local routes run on less frequent schedules.

Most domestic orders arrive within four to six business days from checkout. The estimate shown in your shipping confirmation reflects the carrier's own scan history and service level.

If you need containers for a specific date, email support before ordering so we can review the destination and current processing volume. No delivery date can be guaranteed.

Standard shipping is free when the merchandise total reaches $75 before tax. Orders below that threshold pay a flat delivery rate shown during checkout.

We do not add handling fees after payment. Combining several storage products in one order does not create separate shipping charges for each item.

A tracking link is emailed after the carrier scans the parcel, which may happen up to one business day after packing. The link opens the carrier's latest record for your shipment.

If tracking shows no movement for two business days, email [email protected] with the order number. We will contact the carrier and send you a clear update.

If a parcel arrives damaged, is marked delivered but missing, or contains the wrong storage item, email us promptly with the order number and photographs where possible.

We open a carrier investigation and may request a short statement about the delivery location. After the claim is resolved, we arrange a replacement or refund.